You never know in advance how many product questions you'll get in a month and on most other platforms, every single one is a message you pay for. Syntra combines free, rule-based automation with AI replies powered by your own Claude, Gemini, or OpenAI key, so answering 10 questions or 10,000 doesn't change what you pay us.
Choose between full oversight and complete automation with flexible channel management. Deploy your AI Agent in Co-Pilot mode to draft responses for team review and approval, or enable Autopilot mode for immediate, automated replies the moment a message arrives. Easily adjust control settings on a per-channel basis whenever your operational needs evolve.
Define custom restricted keywords and phrases to safeguard your brand, then select your automated action—flag for internal review, hide, delete, or respond publicly. Syntra automatically moderates incoming comments 24/7, ensuring prohibited content is addressed immediately without manual oversight.
Draft your core message once, and let Syntra automatically adapt and optimize it for each connected social channel. Schedule or publish directly across all selected networks in just a few clicks—eliminating repetitive copying, pasting, and manual formatting.
Your connected mailbox sits in the same inbox as Facebook, Instagram, and WhatsApp so replying to a customer's email takes the same one click as replying to a chat. No separate mail client to keep open.
Give customers a phone number that never rings out. Syntra's AI Agent picks up in a natural voice, answers from your own knowledge base and transfers the call to a real person the moment it should.
Add your products or services to Syntra's catalog and customers can browse, add to cart, and check out directly from chat no website required, and no one on your team typing out prices and availability by hand.
Whether a customer ordered through a chat on Facebook/Instagram/WhatsApp or through your own website, every order lands in the same place and can be tracked the same way one system, not two.
| Capability | Facebook & Instagram | Website Chat | ||
|---|---|---|---|---|
| AI auto-reply | ✓ | ✓ | ✓ | ✓ |
| Product catalog & cart | ✓ | ✓ | ✓ | ✕ |
| Service booking | ✓ | ✓ | ✓ | ✕ |
| Human hand-off | ✓ | ✓ | ✓ | ✓ |
| Voice note transcription | ✓ | ✓ | ✕ | ✕ |
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