Delete your data

You can remove your account and everything associated with it from Syntra Social - connected channels, catalog data, conversations, bookings, unified customer profiles, campaigns, and analytics - at any time.

Option 1: Delete it yourself

Log in to disconnect your connected channels directly, then use Option 2 below for full account deletion.

Option 2: Request full deletion

1. Email info@vcyberworld.com from the email address on your account, with the subject "Data deletion request".
2. We'll verify the request and permanently delete your account, all connected-channel credentials, and all associated content within 30 days.
3. You'll get a confirmation email once it's done.

What gets deleted

• Your account record (name, email, password hash)
• All connected channel credentials - social account tokens, email (IMAP/SMTP), voice/SMS (Twilio), and store (Shopify/WooCommerce/OpenCart) credentials, all encrypted at rest - revoked where applicable, then deleted
• Any Anthropic, Gemini, and/or OpenAI API key you added for your own workspace, also encrypted at rest
• Posts, scheduled content, and AI-generated media you created
• Your knowledge base, synced product/order data, any services CSV you uploaded, any booking-calendar time slots you created, and any custom order/booking form fields you added along with the values customers submitted into them
• Comments/messages/calls pulled into your inbox across every channel, and any replies (human or AI) sent
• Booking requests and their vendor-notification records
• Unified customer profiles built from your leads and bookings, and their linkage back to individual conversations
• Campaigns you created and their recipient/send records
• CSAT survey responses and any outbound webhook configurations
• Analytics, automation rules, and routing rules tied to your workspace(s)
• Billing/subscription records, excluding anything a payment processor (Stripe/JazzCash/Easypaisa) is separately required to retain under its own obligations

If you're a customer who messaged, called, texted, or submitted a booking request to a business using this app and want your data (including any consolidated customer profile built from it) removed from their workspace, contact that business directly - we act on their behalf and remove data at their request or at the request of the person the data is about.

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