These terms govern your use of Syntra Social ("we", "our", "the app"). By registering an account, you agree to them. If you don't agree, please don't use the app.
Syntra Social is a social media management and AI customer support platform. It lets you connect your own social media, messaging, email, voice, and website chat accounts, publish content, manage a shared team inbox, and optionally have an AI Agent answer customer questions on your behalf, grounded in a knowledge base and catalog data you provide.
You agree not to use Syntra Social to:
We may suspend or terminate an account that violates these terms, particularly where it risks our ability to keep operating (e.g. a connected platform revoking our API access due to how an account is being used).
The AI Agent generates replies based on the knowledge base, catalog, and instructions you provide - it can still get things wrong, especially if your knowledge base is incomplete, outdated, or ambiguous. In Autopilot mode, replies are sent without a human reviewing them first. You are responsible for:
Suggest mode (draft-for-review instead of auto-send) is available on every channel if you'd rather keep a human in the loop before anything goes out.
The booking calendar feature lets customers reserve a time slot against a capacity you set. This is a scheduling/notification tool, not a certified booking or payment-processing system - we don't guarantee a vendor will follow through on a booking, and you're responsible for actually delivering whatever was booked. Slot capacity is enforced at the database level to prevent double-booking within the app, but we're not liable for scheduling conflicts arising from bookings made outside the app (e.g. a slot you also offered elsewhere).
You retain ownership of the content you create, upload, or connect through Syntra Social (posts, knowledge base material, catalog data, customer conversations, etc.). We process it only to provide the service to you, as described in our Privacy Policy. We don't claim ownership of your content, and we don't sell your data.
The Syntra Social app itself - its code, design, and branding - belongs to V Cyberworld. These terms don't grant you any rights to it beyond using the service as intended.
Connecting Facebook, Instagram, X, LinkedIn, TikTok, YouTube, WhatsApp, Twilio, Shopify, WooCommerce, OpenCart, or any other third-party service through Syntra Social is also subject to that platform's own terms of service. We aren't responsible for changes those platforms make to their APIs, policies, or availability, even when they affect features here.
The service is provided "as is," without warranty of any kind, express or implied. We don't guarantee the service will be uninterrupted, error-free, or that AI-generated content will always be accurate. To the maximum extent permitted by law, V Cyberworld isn't liable for indirect, incidental, or consequential damages arising from your use of the service, including lost business, lost data, or a third-party platform's actions (e.g. suspending your connected account).
You can stop using the service and delete your account at any time (see our Data Deletion page). We may suspend or terminate an account that violates these terms, with notice where practical. On termination, your data is handled as described in our Privacy Policy's retention section.
If these terms change materially, we'll update the "Last updated" date above. Continued use of the app after a change constitutes acceptance of the updated terms.
These terms are governed by the laws of Pakistan, without regard to conflict-of-law principles, unless a mandatory local law applicable to you provides otherwise.
V Cyberworld
info@vcyberworld.com
Syntra